Risk · Analyst

Collections Advisor

Tamara · Riyadh, Saudi Arabia

Sourced directly from the employer's careers site via Greenhouse

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Monthly salary

SAR 12,500 – 17,500 / monthEstimate

Estimated by Gulf Finance Careers from market data — not published by the employer.

Visa sponsorship not specifiedRelocation not specifiedTechnology

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Role at a glance

Tamara is hiring a Collections Advisor in Riyadh, Saudi Arabia. We classify this as a Analyst-level Risk role in Technology, asking for 1+ years of experience. The employer has not published a salary; our estimate for comparable roles is shown above and labelled as an estimate. Visa sponsorship is not specified and relocation is not specified in the listing.

About the role

About us: Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role As a Collection Specialist, you will be responsible for managing and recovering overdue payments from customers in the UAE market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities. Your Responsibilities • Attempt 300-350 calls on a daily basis. • Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments. • Accurately document all customer interactions and update CRM systems in real-time. • Escalate unresolved or high-risk cases to the team lead or concerned departments. • Ensure all communications are compliant with CBUAE collection guidelines and Tamara's internal policies. • Meet daily and monthly collection targets and maintain high customer satisfaction standards. • Can work as per the defined collection shifts starting as early as 8:00 AM KSA time. • Should be comfortable working in rotational shifts. Your expertise • Bachelor's degree (preferred but not mandatory). • 1–2 years of experience in debt collection, customer service, or telecalling roles. • Good understanding of collection tactics to convince the customer • Fluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino. • Strong convincing, persuasion, and problem-solving skills. • Familiarity with CRM tools and dialer systems is preferred. • Understanding of MS Excel is strong plus What We Offer • Competitive salary and performance-based incentives. • Opportunity to work with one of the fastest-growing fintechs in the region. • Modern workspace, training, and growth opportunities. • Exposure to multi-national customer interactions and regional collections best practices.

Requirements

—Attempt 300-350 calls on a daily basis.
—Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments.
—Accurately document all customer interactions and update CRM systems in real-time.
—Escalate unresolved or high-risk cases to the team lead or concerned departments.
—Ensure all communications are compliant with CBUAE collection guidelines and Tamara's internal policies.
—Meet daily and monthly collection targets and maintain high customer satisfaction standards.
—Can work as per the defined collection shifts starting as early as 8:00 AM KSA time.
—Should be comfortable working in rotational shifts.
—Bachelor's degree (preferred but not mandatory).
—1–2 years of experience in debt collection, customer service, or telecalling roles.
—Good understanding of collection tactics to convince the customer
—Fluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino.

Key skills

Excel

Job information

Source: Tamara careers via Greenhouse
Posting date: 2026-10-15
Application: Direct with employer via Greenhouse
Employer: Tamara
Application destination: job-boards.eu.greenhouse.io

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