Collection Specialist

Role at a glance

KONE is hiring a Collection Specialist in City not specified, Kuwait. We classify this as a Associate-level Risk role in Technology, asking for 3+ years of experience. The employer has not published a salary; our estimate for comparable roles is shown above and labelled as an estimate. Visa sponsorship is not specified and relocation is not specified in the listing.

About the role

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.   KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions. To complement our growth plans, we are looking for a Collections Specialist with strong analytical skills and a customer-focused mindset to be based in our Safat office.   In this role, the successful candidate will be an expert in the Credit Control and Collection process, invoicing efficiency and reporting, and the dispute resolution process with internal teams and customers within the Service Business. Play a key role in executing KONE’s customer credit management activities. Reporting to the Financial Controller you will be responsible for implementing KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum and arrears are economically collected.   We are looking for an individual with a track record of being a go-getter, a creative mindset, and strong commercial acumen skills.   Please note that 70% of your activities will be on the field.   Responsibilities: • Responsible for managing collection activities and credit control, improving invoicing efficiency, and supporting dispute resolution with internal stakeholders and customers. • Responsible for collections and for monitoring and maintaining assigned customer accounts through customer follow-ups, account adjustments, small balance write-offs, reconciliations, and processing credit memos.. • Accountable for reducing delinquency for assigned accounts. • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. • Enlist the efforts of sales and senior management when necessary to accelerate the collection process. • Effectively communicate and follow up with the Sales team regarding customer accounts to ensure timely collection and issue resolution. • Prepare and maintain collection forecasts and monitor Accounts Receivable performance against targets.  • Establish and maintain effective and cooperative working relationships with customer and sales.   Requirements: • Minimum 3 years of high-volume corporate field collections experience is required. • Knowledge of Billing and Collections procedures • Accounts Receivable experience is needed • Strong attention to detail, goal-oriented • Commitment to excellent customer service • Excellent Arabic and English communication abilities. • Ability to prioritize and manage multiple responsibilities. • Experience working with ERP systems (SAP, Oracle, or similar) is preferred. • Valid Kuwait driving license and prior work experience in Kuwait are mandatory. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html

Requirements

• —Responsible for managing collection activities and credit control, improving invoicing efficiency, and supporting dispute resolution with internal stakeholders and customers.
• —Responsible for collections and for monitoring and maintaining assigned customer accounts through customer follow-ups, account adjustments, small balance write-offs, reconciliations, and processing credit memos..
• —Accountable for reducing delinquency for assigned accounts.
• —Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• —Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• —Effectively communicate and follow up with the Sales team regarding customer accounts to ensure timely collection and issue resolution.
• —Prepare and maintain collection forecasts and monitor Accounts Receivable performance against targets.
• —Establish and maintain effective and cooperative working relationships with customer and sales.
• —Minimum 3 years of high-volume corporate field collections experience is required.
• —Knowledge of Billing and Collections procedures
• —Accounts Receivable experience is needed
• —Strong attention to detail, goal-oriented

Key skills

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